“Implementing Master Terminal at both our sites has enabled us to get full visibility of all cargo, regardless of whether it is a vehicle or bulk product. The ability to have applications designed specifically for our unique processes that integrate with Master Terminal has also allowed us to benefit from a product that aligns with our specific operations, rather than having to change the way we operate.”

AAT is Australia’s largest motor vehicle and RoRo terminal operator. The terminal is a leading mixed cargo operator with multiple facilities handling various cargo at approximately 70% import vehicles, 20% breakbulk (steel, timber, pulp & bulk product) and 10% containers. They also provide a range of terminal services like storage options, quarantine and fumigation, visibility technology, and supply chain solution integration services.


As the terminal grew its operations and offered more types of cargo handling, they needed to replace their old TOS that could not handle RORO operations and non-containerized general cargo. They were also looking for a TOS that could support their terminal service offerings. On top of looking for a completely new TOS, AAT needed to find a way to manage their multiple sites in the country to standardize the different processes and billing mechanisms for all the different types of cargo. There was no prioritization of customers’ cargo and there was a lack of visibility and control of vehicle release within the terminal, making it difficult to manage operations with third-party service providers.


AAT implemented Master Terminal (MTN) at two of their key sites in Australia, Port Kembla in Wollongong, NSW and Fisherman Islands in Brisbane, QLD. MTN has unique flexibility in handling multiple cargo types due to its core design specifically for non-containerized cargo as well as containers. Our technology enables real-time visibility of individual mixed cargo moving in and out of the terminals which provides value to terminal’s customers and third-party service providers.

Master Terminal standardized operations processes and billing mechanisms for all the different cargo types all on one database to centralize operations management for both facilities. To further standardize their operational processes, the Master Terminal development team enabled AAT’s specific EDI formats to be managed through Master Terminal so that information could be easily sent and received between their sites and their customers.

Master Terminal also streamlined the handling of thousands of vehicles on site for multiple vendors. We developed and implemented a bespoke web mobile application designed specifically for AAT’s vehicle handling operations which their third-party stevedores can use to manage the movement and charging of vehicle imports and services within AAT’s terminals. The application enables users to scan vehicle barcodes anywhere on the terminal after unloading from the vessel or prior to release from the yard. By streamlining this process, Master Terminal enabled AAT to have full visibility and control of the vehicle inventory at each site.