Services
NAVIS SUPPORT PACKAGE COMPARISON
Which Support Offering is Right for You?

Navis provides two support offerings tailored to match the complexity of our customer's technology infrastructure. Review and choose the support package that will best suite your organization's requirements and staff expertise.

Options Standard Enhanced
Telephone/Web/Email Support
08:00-17:00 Monday – Friday		 • •

Online self-service tools available 24x7x365 with advanced web case reporting and tracking

 • •
Self-learning knowledge base • •

Access to patches and new versions

 • •

1 primary contact and 1 back up contact

 • •
More than 1 additional primary and back up contact   •

24x7 initial response for critical & serious cases

   •
Assigned Support Engineer (ASE)
  • Regular case reviews
  • Monthly conference call reviews with regional support managers
  • Documented understanding of customer operations

 

   •
Customer Specific Test Environment which includes:
  • Maintenance of customer specific data
  • Retention of customer builds for patching
   •