Services
| • | Available 24x7x365 |
| • | Online self-service tools |
| • | Custom knowledge base |
| • | Access to patches & new versions |
Multi-Channel Support Service
Our focus for Standard Support is an "as needed" technical support offering, designed specifically for smaller organizations with a less complex IT environment. This offering allows access to the knowledge of our support engineers by telephone, email and the Web. In addition, Standard Support provides easy access to online support services to help empower our customers with immediate solutions- these self-empowering resources can be assessed through the Support Login page.
Standard Support Includes:
| Options | Standard |
|---|---|
| Telephone/Web/Email Support 08:00-17:00 Monday - Friday |
• |
| Online self-service tools available 24x7x365 with advanced web case reporting and tracking | • |
| Self-learning knowledge base | • |
| 1 primary contact and 1 back up contact | • |
| Access to patches and new versions | • |
